Who are we  

We are Regenerate EI Limited and can be contacted on the below contact details: 

Email: [email protected] 

Telephone: 0161 388 7619

Address: Regenerate EI Limited, Stafford House, 23 Chorley Old Road, Bolton, BL1 3AD. 

Why do we collect and use your personal information  

We collect and use your personal information in order to review your financial circumstances and advise you on suitable debt solutions and, where appropriate, refer you to a suitable debt solution provider. 

We may use your personal information to send marketing communications to you about similar products and services that may be of interest to you. We will send our marketing communications to you by email. It is to be noted that you can object to your personal information being used by us to send you marketing information. Each marketing email will also include an unsubscribe link to enable you to opt-out of receiving future marketing communications.

Who will we share your personal information with 

We will share your personal information with suitable debt solution providers such as Insolvency Practitioners on our panel and not-for-profit debt advice organisations.

The companies to which we may share your details with are as follows:-

1. Pacific Finacial Solutions

2. ⁠The Debt Advice Service

We may share your personal information with regulatory bodies such as the FCA and HMRC when required to do so by law. 

We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information in order to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.  How long will we store your personal information 

We will store your personal information for up to six years after you cease to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years. 

If you do not exercise your right to object to marketing or unsubscribe to our marketing emails we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.

 

What are your rights in relation to your personal information  

Right to access 

You have the right to request copies of the personal information we hold about you at any time.  

Right to rectification 

You have the right to request that we correct any inaccurate personal information we hold about you. 

Right to erasure 

You have the right to request that we delete your personal information from our records. 

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.  

Right to restrict processing 

You have the right to request that we restrict how we use your personal information.  

Right to object 

You have the right to object to the collection and use of your personal information at any time.  

Right to data portability 

You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word. 

Why do we collect and use your personal information 

We collect and use your personal information in order to review your financial circumstances and advise you on suitable debt solutions and, where appropriate, refer you to a suitable debt solution provider. 

We may use your personal information to send marketing communications to you about similar products and services that may be of interest to you. We will send our marketing communications to you by email. It is to be noted that you can object to your personal information being used by us to send you marketing information. Each marketing email will also include an unsubscribe link to enable you to opt-out of receiving future marketing communications.

How long will we store your personal information 

We will store your personal information for up to six years after you cease to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years. 

If you do not exercise your right to object to marketing or unsubscribe to our marketing emails we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.  

How can I exercise my rights in relation to my personal information  

You can exercise all of your rights by contacting us on any of the above contact details.  

How do I lodge a complaint about the use of my personal information  

You can lodge a complaint with us directly by contacting us on one of the above contact details. 

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way. 

You can lodge a complaint with the ICO by following this link 

https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.