The total amount owed to energy suppliers by customers in England, Wales and Scotland has climbed to a new record high of £4.79bn, according to figures published by regulator Ofgem. The data, which is updated every three months, covers the period from January to the end of March 2026 and relates to customers who have been in debt for more than three months.
Debt up 15% in a year
According to the BBC, Ofgem's figures show that total energy debt and arrears rose by 15% over the past year. For those without a repayment plan in place, average arrears reached £1,876 for electricity and £1,623 for gas, more than twice the level seen among those who do have a repayment agreement with their supplier.
The figures arrive as energy prices are set to rise again for millions of households in July, driven by an increase in the cost of gas.
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What suppliers may offer
The BBC reports that energy suppliers say they may write off some debt, provide payment plans, or assist with the cost of white goods such as fridges and washing machines, but only if customers inform them they are struggling. Ofgem provides a resource where customers can check what support measures their supplier offers.
Fixed tariffs and how you pay
According to the BBC's report, around 22 million people, approximately 40% of billpayers, are currently on fixed tariffs, where the cost per unit does not change for the term of the deal, typically one year. Options currently on the market are cheaper than the price cap level, though the report notes that if prices were to fall sharply, the savings from a fixed deal may not be as clear-cut.
Ofgem also highlights that receiving a quarterly bill, rather than paying by monthly direct debit, is typically around £140 a year more expensive. There are still approximately seven million so-called standard credit accounts operating on this basis.
Energy efficiency and available grants
The BBC article notes that experts suggest households take a fresh look at energy-saving habits, including blocking draughts, changing cooking habits, bleeding radiators and reducing shower times. The report describes the current period as an opportunity to prepare homes for winter, even during warmer weather.
The report also points out that significant sums go unclaimed in the benefits system each year. Pension credit, in particular, is noted as underclaimed despite acting as a gateway to further financial support for older people. Grants for energy efficiency improvements may also be available through local council schemes, with eligibility varying by income and location. Citizens Advice is mentioned as one organisation that can help people check whether they qualify for assistance.
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